Frequently Asked Questions Frequently Asked Questions Got a question? See our FAQ below or write in to us at firstname.lastname@example.org! DeliveryCancellations / RefundsMy AccountDigital OrdersSubscriptionsDelivery How long will it take for my order to arrive? It normally takes 3-5 working days via Singpost normal mail but do expect some delays during this period of Covid-19. Can I track my order? Yes. Choose the option to track your order during your checkout. You will receive an email confirmation along with a tracking number. Can I self-collect my order? We do not have the option to self-collect at the moment. It’s been more than a week and I haven’t received my order yet! What should I do? Email us with a screenshot of your order or reply directly to your order confirmation email. We will check and get back to you! Cancellations / Refunds I have purchased the wrong item. How do I cancel my order? Email us a screenshot of your order or reply directly to your order confirmation email. We will proceed to cancel and refund you. You should receive an email of your cancellation and refund notice. I have not been refunded after I cancelled my order. What should I do? Email us with a screenshot of your cancelled order. My Account I forgot my username/password. Help! Head to www.kallos.com.sg. You will find the login page here.Click Forget Password and you will be directed to change your password. How do I change my billing/shipping address? Login to your Kallos account. Go to Account – Addresses. You will have the option to edit both. I have changed my address, but it is not reflecting in my subscription renewals OR I still receive magazines at my old address. Account – Addresses: At the bottom of the page you will see a tick box and the statement beside it “Update the Shipping Address used for all of my active subscriptions (optional)”. Enabling this will change your address across all your existing subscriptions. I subscribed on behalf of friends but they have changed their addresses - how do I update the shipping address? Email us with your friend’s name, subscription number and new address. We will make the necessary changes on your behalf! Digital Orders How do I purchase a digital magazine or e-book? Click on the product you wish to purchase and there will be a digital option available. Where do I download my digital issue or e-book? Once you have made a purchase, you will find a downloadable PDF under Account – Downloads. Simply click on the link to download. Happy reading! I can’t find the digital issue or e-book under downloads! What should I do? Email us with a screenshot of your order or reply directly to your order confirmation email. Am I able to share any downloadable PDFs with other parties? Though the digital magazines and e-books can be downloaded and saved, we discourage sharing the PDF with others unless they have purchased it themselves. subscriptions I wish to subscribe to Kallos’ annual plan! How can I do this? Head to https://www.kallos.com.sg/product-category/subscriptions/ and choose your subscription type. Choosing the Print and Digital option will allow you to receive a physical copy of our magazine as well as access to our entire digital archive of articles. After making a purchase for a subscription, you will receive an email notification of your subscription order. I am subscribing on behalf of a friend/daughter/acquaintance, and I want the digital copy to be emailed to her. Is there a way for her to register for the digital copy using her own email address? During Checkout, you should put her email address and contact details under Billing Details instead of your own. This ensures that she will be receiving the downloadable PDF link via her email whenever a new issue is out. If you are subscribing on behalf of more than one person (two or more subscriptions), you will have to purchase each subscription separately in order to key in her email address and contact details during Checkout. How can I check when my subscription ends? Go to Account – My Subscription. You will be able to see an expiration date for your current subscription. How do I cancel my subscription? Go to Account – My Subscription. There will be an option to cancel.Once you’ve clicked Cancel, you should receive an email notifying you of the cancellation. How do I cancel auto-renewal? As subscriptions are automatically renewed, the only way to ‘cancel’ it is by ending your subscription. This can be done in the following two ways. As your subscription comes to an end, an email informing you of your subscription renewal will be sent to you. A link is provided for you to cancel your subscription. Go to Account – My Subscription. There will be an option to cancel. Once done, you should receive an email notifying you of the cancellation. How do I renew my subscription? All subscriptions are automatically renewed. You will receive an email informing you that your subscription will be automatically renewed within two weeks time. If you do not wish to cancel, the renewal and payment will be processed after those two weeks. I cancelled my subscription previously, but I wish to subscribe again. How can I resubscribe? Under Account – My Subscription, you will find a Resubscribe option. We advise resubscribing to a previously cancelled subscription instead of creating a new subscription. I have received a subscription renewal notice even though I cancelled my subscription. What should I do? Drop us an email at email@example.com with a screenshot of your subscription cancellation order or reply directly to your order cancellation email. I have more than one subscription and I would like to keep only one subscription. How can I do this? You may choose to cancel the subscription you wish to stop, and drop us an email at firstname.lastname@example.org to inform us of which subscription you wish to continue with. I wish to cancel my subscription but I am halfway through it. Can I get a refund? Unfortunately we are unable to provide refunds halfway through a subscription.